Thai Express and its third-party service providers collect information about you from a variety of sources, including information you provide directly to us, and information we collect about you when you interact with us. For example, we and our third-party service providers collect information both directly and indirectly from you when you:
We and our third-party service providers collect Personal Information provided by you or on your behalf, which information may include your:
We do not require you to provide any information related to your racial origin, religious beliefs, or sexual orientation.
When you use the fingerprint login features on your Apple or Android devices, we do not receive your fingerprint data. Your mobile phone's authentication mechanism helps us verify that it is you.
We and our third-party service providers may also collect information, including Personal Information, relating to your purchases from Thai Express locations and our Franchised Operators and Licensees, such as the authorization code of the transaction, payment method, the date and time of the transaction, items purchased, and the purchase price ("Transaction Data").
We and our third-party service providers use tracking technologies such as Traffic Data, Cookies, Web Beacons, and others to automatically collect certain information from you when you use Thai Express Online Services. The following are examples of information we may collect with these technologies:
We use this information to personalize your online experience and for marketing purposes.
Our Online Services tracks and collects your IP address, domain server, type of computer, and type of web browser (collectively, "Traffic Data") for our marketing purposes and to manage and improve Thai Express Online Services.
If you choose to decline Cookies, you may not be able to fully experience the interactive features of our our Online Services or programs, features, and services made available through any of Thai Express Online Services.
Certain pages on our Online Services and Social Media Pages may contain web beacons (also known as Internet tags, pixel tags, and clear GIFs), which are small bits of code embedded in pages or images on our Online Services and Social Media Pages ("Web Beacons"). We may also include Web Beacons in e-mails we send to you to learn if messages have been opened, acted on, or forwarded. You can disable the ability of Web Beacons to capture such information. Please refer to the "Help" menu of your browser to learn more about Web Beacons and your ability to disable them.
We and our third-party service providers may also utilize other tracking technologies. For example, if permitted by applicable law, we may collect "referrers" and various environmental variables. A "referrer" is information the web browser passes along to our or our third-party service provider web servers, which refers to the URL from which you accessed Thai Express Online Services. Environmental variables may include, among other things, the domain from which you access the Internet, the time you accessed our Online Services or Social Media Pages, the type of web browsers and operating system or platform used, the Internet address of the website you left to visit our Online Services or Social Media Pages, the names of the web pages you visit, and the Internet address of the website you visit next. These environmental variables are collected by many websites. We use these technologies for marketing purposes and to optimize user's experience with Thai Express Online Services.
You may encounter tracking technologies/cookies from our third party service providers that we have allowed on our Thai Express Online Services. We do not control the tracking technologies used by third party providers as detailed herein.
We may target and track the videos you view on Thai Express Online Services. You consent to our tracking of your video viewing through the our Online Services or third party social media for up to two years or as permitted by applicable law or until you withdraw consent.
We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"), on certain Thai Express Online Services. Google Analytics collects information such as how often you visit Thai Express Online Services, what pages you visit within Thai Express Online Services, and what other sites you visited prior to coming to the applicable Thai Express Online Service. We use the information provided by Google Analytics to improve Thai Express Online Services. For more information regarding how Google collects, uses and shares your information please visit http://www.google.com/policies/privacy/partners/. Google provides users more choice on how their data is collected by Google Analytics by developing an Opt-out Browser Add-on which can be located at: http://tools.google.com/dlpage/gaoptout?hl=en. By installing this Add-on, no information is being sent to Google Analytics.
At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Thus, our Online Services are unable to respond to Do Not Track Signals. We do not, however, currently track your Personal Information over time and across third-party websites.
Thai Express does not allow third parties to collect Personal Information about your online activities when you use our Online Services for such third party use. We do use third party web analytics services on Thai Express Online Services, such as Google Analytics, to help us obtain and analyze information about your browsing or usage habits but this information does not include Personal Information other than your IP address.
In addition to the information described above, we and our third-party service providers may collect additional information when you utilize any of our mobile applications, including for example, the type of mobile device you use, the temporary or persistent unique device identifiers (sometimes called UDID), the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use our mobile applications.
If you utilize any of the location-based services in our mobile applications, such as the fine a location function, we and our third-party service providers may collect, use, and share location data, including the real-time geographic location of your device. We use such information to provide and improve location-based products and services. You may opt-out from further allowing us to have access to your location data by adjusting the permissions in your mobile device.
We use your information that we collect, including Personal Information, for a variety of business purposes, including for example:
We may share and disclose your Personal Information under the following circumstances:
If you complete an application for a franchise opportunity with Thai Express, or express interest or otherwise request information about franchise opportunities, we collect Personal Information that you provide in connection with your request for information and/or to evaluate your application for a franchise restaurant business opportunity. We may also collect Personal Information about you from third parties to supplement, update, or verify your information, and/or to process your application for consideration as a Franchised Operator. Applicable law may require that you authorize a third party to share your Personal Information with us before we can acquire it. Failure to provide any requested information may negatively impact consideration of your application to become a Franchised Operator. By expressing interest in becoming and/or applying to become a Franchised Operator, you consent to our collection, use, and disclosure of your Personal Information in this manner.
If you complete an application for employment with us, or request information regarding such opportunities, we collect Personal Information that you provide in connection with your request for information and/or to evaluate your application for employment with us. We may also collect Personal Information about you from third parties to supplement, update, or verify your information, and/or to process your application for consideration as our employee. Applicable law may require that you authorize a third party to share your Personal Information with us before we can acquire it. Failure to provide any requested information may negatively impact consideration of your employment application. By applying to become an employee of ours you consent to our collection, use, and disclosure of your Personal Information in this manner.
We provide you with the opportunity to update and/or delete certain information and to opt-out of having your Personal Information used or disclosed for certain purposes. For example, you may
Because we plan our communications in advance, it may take several weeks for your request to become effective. If you continue to receive our communications after expressing an opt-out preference, please let us know so that we can investigate the situation.
We do not knowingly collect Personal Information online from children under the age of 13 without parental or guardian consent. Please contact us via the Contact Information provided below if you believe we may have collected such information without parental or guardian consent or other than in a manner authorized by law, and we will work to delete it. We or our Affiliates may need to access and use your child's personal information in order to respond to a service request, prevent fraud, or assist us in the management and improvement of our Thai Express Online Services. We encourage parents of children under 13 to regularly check and monitor their children's use of e-mail and other activities online.
We may, subject to certain terms and conditions, allow a Franchised Operator or Licensee to link to Thai Express Online Services. Thai Express, however, is not responsible or liable for any Franchised Operator or Licensee Online Services, even if it is linked to this Site, or for any Franchised Operator's or Licensee's online conduct and privacy practices.
This section was last updated: November 1, 2021
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with particular California consumers, households, or devices (“Personal Information”). Our collection and handling of personal information varies with our relationship and interactions with You. For example, we may collect different categories of personal information from customers, potential customers, employees, employee applicants, other workforce members, and potential franchisees.
Name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
|(2) Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))||
Name, address, telephone number, credit card number, and debit card number.
Some personal information included in this category may overlap with other categories.
|(3) Characteristics of protected classifications under California or federal law||
Age, sex, and veteran or military status
|(4) Commercial information||
Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
|(5) Internet or other network activity information||
Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.
|(6) Geolocation data||
Physical location of a website user.
|(7) Inferences from other categories of personal information||
Profiles reflecting a consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
We collected the personal information identified in the categories above from the following sources:
We may use the personal information that we collect for the following business purposes:
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes from those listed above without providing you notice.
Our use of your personal information may vary depending on whether you are a customer, potential customer, employee, employee applicant, or potential franchisee.
In certain circumstances, we may share your personal information with third parties for our business purposes. We have contracts with these third parties (our “Service Providers”) that require them to comply with the CCPA and also keep your personal information confidential and not used, shared, or sold for other unrelated purposes.
In the past 12 months, we have shared the following categories of personal information:
We have shared information from these categories with our data analytics providers and business vendors for marketing and advertising purposes.
At this time, we do not sell the personal information of any California resident, nor do we anticipate doing so in the future. In the preceding twelve (12) months, we have not sold the personal information of any California resident.
We do not sell personal information, which includes the personal information of minors under the age of 16.
In general, if you are a California resident you have the following rights under the CCPA:
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our Service Providers to take similar action.
However, the CCPA allows us to offer certain financial incentives for providing us with your personal information that can result in different prices or rates for our goods or services. Any financial incentive we offer will reasonably relate to your personal information’s value. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. However, if you choose to opt-out, do not provide certain necessary personal information, or request that we delete this personal information, we will not be able to administer the program and provide you with the financial incentive.
The financial incentives we may provide to consumers are discount coupon codes or other price reductions, periodic promotional discounts and offers, and giveaways. These incentives involve the consumer providing personal information from Categories (A)-(D), (F), and (K) listed above.
The financial incentive, price, or service difference is equal to the value provided to us by the personal information.
You may submit requests on your own behalf or have your legally authorized agent do so for you. If you would like to submit a Request to Know or a Request to Delete, you or your legally authorized agent may submit a request by:
When you submit your request, you must provide us with enough detail so that we can verify you are the person about whom we collected personal information (or that you are a legally authorized representative), and also understand, evaluate, and respond to your request. At a minimum, we need the following information:
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation of your request with the 10-day timeframe, please contact us at the email address or toll-free number provided above.
When you submit a request, we will take steps to verify your identity and the request by matching the information you provide with the information we have in our records. We may send an email to the email address that we have in our records asking you to verify that you made the request. We may also require additional information from you that is necessary to verify and respond to your request and you must provide us with all information that we request. You can provide us this information either through our toll-free telephone number or the email address provided above. We work to respond to a verifiable consumer request within forty-five (45) days of receiving it. If we require more time (up to ninety (90) days in total), we will inform you of the reason and the extension period in writing. If we verify your Request to Know, we will provide you a report detailing the categories or specific pieces of personal information that we have collected about you. If we verify your Request to Delete, we will delete, and instruct our Service Providers to delete, any personal information we have collected about you, subject to the exceptions provided for in the CCPA. We will inform you if we cannot verify your request. If we cannot verify your request, the CCPA prohibits us from deleting or providing you any information regarding what personal information we may have collected.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded and as permitted under the CCPA. If we determine that the request warrants a fee that is permitted under the CCPA, we will tell you why we made that decision and provide you with a cost estimate before completing your request. We accept requests from authorized agents of California residents. If you are an authorized agent, we may require additional information and documentation, such as a valid power of attorney or written and signed authorization from the consumer. We may also require a valid email address for the consumer so that we can directly confirm the request and your authorization. In addition to submitting a Request to Delete, you may also opt out of most third-party cookies, pixels, or tags that may be on our website by adjusting the settings in your browser (i.e., disabling cookies). However, your settings are browser and device specific, so you may need to check your settings if visiting our website from a different browser or device.
If you have any questions or comments about our practices and policies under the CCPA, or if you need to access this policy in an alternative format due to having a disability, please email us at email@example.com, or contact us at: 866-452-4252.
MTY Franchising USA, Inc.
9311 E. Via de Ventura
Scottsdale, AZ 85258 USA
Attn: Marketing Manager
Via the web:
480-362-4800, (866) 4-KAHALA
Effective: January 2018
© 2018 MTY Franchising USA, Inc. All rights reserved.